Cisco’s Diane Gongaware recently shared with ExecutiveBiz how she envisions a future government workforce, a new generation that is increasingly collaborative with tools such as Web 2.0 and social media.
“People reaching and contacting today’s generation of government workers do so seamlessly and without regard to where they are at that particular moment in time,” she said. “They could be in a hotel room, in their home, on a ski slope, etc.”
Gongaware said today’s interactions via technology tools, whether smartphones or laptops, are largely based on video. Video-conferencing technologies allow users to feel as if they are having a human interaction right across the table, she said.
“The devices themselves will have much less of an effect on how people interact with government employees,” she said. “They’ll end up reaching people, not devices.”
Speaking of the most important up-and-coming technology trends in the next year, Gongaware mentioned two: cloud computing and video.
“You can seamlessly move distributed workloads and at the same time keep users connected,” she said about cloud computing. “A second technology trend … is the transformational role that video is playing. It’s changing the way governments and other organizations do business.”