CIO Magazine has named NetApp to its list of the 2011 CIO 100 winners. The company was recognized for its Field Service Order system, which uses automation to improve the NetApp partner and customer experience. CIO’s annual awards program, now in its 24th year, recognizes organizations around the world that exemplify the highest level of operational and strategic excellence in information technology.
The FSO tool recognized by CIO was developed by NetApp IT in conjunction with the NetApp Global Services organization to improve electronic communications with external partners. The invention allows for a more efficient way to dispatch parts and field service personnel to international locations, offering greater service levels and improved business value for customers.
“We are gratified that CIO recognized NetApp for the innovative ways we provide service and support,” said Marina Levinson, senior vice president and CIO, NetApp. “The FSO solution has significantly improved partner productivity as well as customer satisfaction.”
The 2011 CIO 100 award winners will be recognized at The Broadmoor in Colorado Springs, Colo., Aug. 14-16 at the conclusion of the 16th annual CIO 100 Symposium and Awards Ceremony.