RightNow has appointed former Omniture executive Ian Tickle to the position of vice president of Europe, Middle East and Africa. Tackle’s new role will place him in charge of RightNow’s regional growth, where he will supervise approximately 180 employees as well as brands including Office Depot, Nikon and Motorola.
RightNow has simultaneously appointed Marcel Kasrssen vice president of EMEA customer experience and operations, former VP of business operations EMEA customer service at Oracle, who brings 25 years of experience in the software and technology industry to his new company.
“Ian and Marcel’s experience and passion are integral to supporting RightNow’s continued growth plans in EMEA,” said Wayne Huyard, president and chief operating officer of RightNow. “We are focused on employing the best leaders to help us develop our business further and capture our large market opportunity; Ian and Marcel are both natural and important additions to our business.”
Tickle has most recently served as the EMEA sales director of the Omniture business unit at Adobe Systems, where he provided online business optimization software that enables companies to manage and enhance online, offline and multichannel business initiatives. He joined Omniture in 2007 and served as general manager of U.K., Ireland and South Africa for the company, where the sales team experienced substantial growth under his supervision. He resides in Berkshire, England.