BMC and salesforce.com announced Remedyforce, an affordable cloud-based IT help desk built on the Force.com platform that provides out-of-the-box ITIL(R) incident management, self-service, inventory management, change management and problem management processes at the 2010 Dreamforce conference. Accessible on mobile devices an PCs, Remedyforce allows IT support leaders to quickly automate service desk processes to cut wait times, track inventory and assets and improve first-call resolution.
“A social revolution is under way, creating a massive shift in how businesses collaborate, communicate and share information,” said Kraig Swensrud, chief marketing officer at salesforce.com. “Those who attend Dreamforce will be able to see firsthand how partners like BMC can help them become more collaborative and more responsive to their customers, the hallmarks of a social enterprise.”
The 2011 conference will be held Aug. 30-Sept. 2, 2011, at the Moscone Center in San Francisco. More than 30,000 customers, partners and developers are expected to attend.