Winn-Dixie Stores, Inc. has chosen IBM point-of-sale and self-checkout technology to help improve customer service, speed innovation and increase the operational efficiency of 484 Winn-Dixie store locations throughout the Southeastern United States.
Working in collaboration with IBM and IBM business partner SAM Group, Inc., Winn-Dixie will implement a network of 6,000 IBM SurePOS™ 700 systems armed with IBM’s SurePOS ACE and Retail Integration Framework software, which are components of IBM’s Smarter Checkout solution. Winn-Dixie will also install IBM SurePoint™ infrared touch displays and SureMark™ thermal impact printers as part of its plan to improve customer service and speed the checkout process.
“Winn-Dixie is recognized as a premier turnaround story in the U.S. grocery industry and as a customer-centric innovator focused on improving efficiencies and creating new services for their shoppers,” said Steve Ladwig, General Manager, IBM Retail Store Solutions. “Implementing IBM’s SurePOS hardware and our ACE and Retail Integration Framework software will help Winn-Dixie to efficiently introduce new services to benefit their guests and team members.”
The Jacksonville, Fl.-based supermarket chain is known for utilizing technology, having remodeled nearly half of its stores, used technology to transform and expand multiple departments and introduced innovations such as its customer smart-phone applications that deliver promotions to guests while they shop.