Sabre’s Airline Solutions’ Irregular Operations Reaccomodation solution has proven to be a success as seen through JetBlue Airwarys’ increasing customer satisfaction in how the airline handles canceled and delayed flights.
The system was implemented into JetBlue earlier this year to help the airline get customers to their destinations faster especially when the unplanned happens through an automated rebooking process. During Hurricane Irene, Sabre’s re-accommodation solution proactively responded re-accommodated thousands of customers.
Steve Clampett, president of Sabre Airline Solutions Products and Solutions, said, “Sabre Airlines Solutions’ core objective is to invest in technology that helps airlines run profitable businesses. Our Reaccommodation solution maximizes an airline’s operational efficiency and helps reduce passenger recovery costs,” he said. “Most importantly, however, it enhances customer satisfaction as it minimizes disruption brought about by unforeseen circumstances.”