RightNow recently appointed Tom Shepherd as vice president of global direct sales. His responsibilities include driving global strategy for direct sales, strategic alliances and system integrators to expand the firm’s channel and partner network.
“Clearly, there is enthusiasm in the marketplace for RightNow’s leading cloud-based customer experience solutions and I am very fortunate to have the opportunity to apply my experience to expand and grow global sales through our RightNow CX partner network,” said Shepherd.
Shepherd comes from Convergys Corp. where he served as general manager of global technology sales and solutions for the Customer Interaction Technology Division. He also served as vice president of global partners and channels for Nuance Communications. Prior to that role, the executive served as global vice president of channel and direct sales for companies including Avaya and Cummins Engine Company.