Oracle to Upgrade Utility Billing System in California

The city of Long Beach, Ca. has selected Oracle to implement a new utility billing system and support customer service, Oracle announced Wednesday.

According to Oracle, the city is looking to replace its 32-year old information system with Oracle’s integrated utility platform. Oracle said the upgrades will give the city a complete view of customer data, streamline the city’s billing processes and allow more responsive customer service.

The city expects the upgrades to also provide e-billing and online self-service features.

Oracle will also implement mobile workforce management, which the company says will improve communication between customer service representatives, dispatchers and technicians.

Posted by Aquala Bogan on Wednesday, January 18th, 2012. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry