USDA Taking IT Focus for Customer Communication

USDA Image

The Agriculture Department‘s National Resources Conservation Service is taking steps in customer contact and information availability, Federal Computer Week reports.

NCRS will use mobile and web-based tools for communicating with customers and provide around the clock customer support.

Through the client gateway, NRCS customers can request assistance, check for eligibility of plans and contracts, virtually sign documents and review upcoming work, according to Federal Computer Week.

The tools will also be used to integrate geospatial data, environmental models and technologies and provide technical advice and financial aid.

In addition, the USDA is planning to increase the amount of time its field conservationists spend working with customers.

USDA expects to free up 1,200 to 1,500 field technical staff through the initiative.

Other changes include support for third-party providers from customers, programs for farmers, ranchers, tourists, veterinarians and managers of supplementary nutrition program.

email
Filed in: Industry News Tags: , , , , ,

You might like:

Harris, Agilex Recognized at GTSC’s Annual Awards for Homeland and Nat’l Security Firms Harris, Agilex Recognized at GTSC’s Annual Awards for Homeland and Nat’l Security Firms
Research and Markets: Global Cloud Services Market Size to Grow 17% Through 2020 Research and Markets: Global Cloud Services Market Size to Grow 17% Through 2020
ID.me Gets Approval to Issue ‘Dot-Gov’ Digital ID Credentials; Ryan Fox Comments ID.me Gets Approval to Issue ‘Dot-Gov’ Digital ID Credentials; Ryan Fox Comments
Mirza Baig: CIO Responsibilities for SkyLink a 24/7 Proposition Mirza Baig: CIO Responsibilities for SkyLink a 24/7 Proposition
© 2014 ExecutiveBiz. All rights reserved.