USDA Taking IT Focus for Customer Communication

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The Agriculture Department‘s National Resources Conservation Service is taking steps in customer contact and information availability, Federal Computer Week reports.

NCRS will use mobile and web-based tools for communicating with customers and provide around the clock customer support.

Through the client gateway, NRCS customers can request assistance, check for eligibility of plans and contracts, virtually sign documents and review upcoming work, according to Federal Computer Week.

The tools will also be used to integrate geospatial data, environmental models and technologies and provide technical advice and financial aid.

In addition, the USDA is planning to increase the amount of time its field conservationists spend working with customers.

USDA expects to free up 1,200 to 1,500 field technical staff through the initiative.

Other changes include support for third-party providers from customers, programs for farmers, ranchers, tourists, veterinarians and managers of supplementary nutrition program.

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