Agencies will use an updated Microsoft Dynamics platform to collaborate, manage data, update processes and use business intelligence.
Features will include case management, workforce management, onboarding, correspondence and outreach, task management, field inspection, intelligence gathering, call center interactions, financial management, grants management, Freedom of Information Act management, emergency response, economic development, jail and offender management and 311.
Layered Tech worked with government organizations and the Microsoft Dynamics team to deliver a new cloud platform, said Brad Hokamp, Layered Tech’s president.
Layered Tech also established an advisory committee to work with Microsoft partners in deploying cloud products and services and applying best practices to help meet agencies’ needs.
The new platform includes a single-tenancy private cloud with hardware and physical storage for security requirements and a federal-only infrastructure environment.
Microsoft and Layered Tech designed the cloud to be compliant with National Institute of Standards and Technology security and control standards under the Federal Information Security Management Act.