MAXIMUS to Run Connecticut’s HIX Contact Center Operations; Richard Montoni Comments

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Richard Montoni

MAXIMUS has won a $15 million to operate the state of Connecticut’s health insurance exchange customer contact center operations.

According to a company statement, MAXIMUS will serve as the primary customer service center to all Connecticut residents who will use Access Health CT for enrollment in qualified health plans.

“MAXIMUS has proven experience in providing customer contact center operations to more than 20 million state health program beneficiaries across the country and we are pleased to provide assistance for the residents of Connecticut in accessing and understanding their health insurance options through Access Health CT, the state’s Health Insurance Exchange,” said Richard A. Montoni, Chief Executive Officer of MAXIMUS.

(Click Here to read a conversation ExecutiveBiz had with Montoni after he won Executive of the Year at the Greater Washington Government Contracting Awards.)

The company said they will operate under a ‘no-wrong-door model’, where MAXIMUS professional staff will assist consumers in selecting the health plan that fits their needs.

In addition, the service center will feature web portal assistance and interactive voice response to provide consumers with self-help options.

“The decision to purchase insurance is an important one, especially for those who have not had insurance in the past, and we want to make sure our customer service center representatives are sensitive to this,” said Kevin Counihan, Access Health CT CEO.

“The fact that MAXIMUS is already working with several states, including New York, on the Affordable Care Act and related health insurance customer call center programs is a big advantage,” he added.

Access Health CT is slated to go live for open enrollment on October 1, 2013.

The contract, with a three-year and five months base and two-year option periods, will run from March 1, 2013 to August 31, 2016.

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