Northrop Grumman Corp. has signed a contract for an undisclosed sum to provide the U.K.’s 
with software that forecasts passenger flows to help the terminal better organize its staff.
According to a company statement, the passenger flow module of Northrop’s airport realtime collaboration suite provides real-time information based on multiple sources of data and gives out alerts when extraordinary deviations from the usual traffic volume occur.
“We believe that using sophisticated forecasting and simulation of gross passenger flow, based on data taken from multiple sources, rather than by directly tracking a small sample of individuals through mobile phone signals, is a more holistic approach that ultimately gives a more accurate output,” Charles Houseago, managing director of Northrop’s airport systems group.
The East Midlands Airport, located at Castle Donington in North West Leicestershire has already begun using the system and Houseago said they are now looking to extend the software to cover queue management at arrival and departure points.
“Getting the customer journey right is key to us, and we are hoping to use this system elsewhere in the terminal to enable us to process passengers as quickly and efficiently as possible,” said Nicola McCabe, head of the regional airport’s customer service unit.
Northrop’s airport systems group based in Peterborough, U.K.
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Northrop to Help Improve Passenger Flow at Int’l Airport; Charles Houseago Comments
Northrop Grumman Corp. has signed a contract for an undisclosed sum to provide the U.K.’s
with software that forecasts passenger flows to help the terminal better organize its staff.
According to a company statement, the passenger flow module of Northrop’s airport realtime collaboration suite provides real-time information based on multiple sources of data and gives out alerts when extraordinary deviations from the usual traffic volume occur.
“We believe that using sophisticated forecasting and simulation of gross passenger flow, based on data taken from multiple sources, rather than by directly tracking a small sample of individuals through mobile phone signals, is a more holistic approach that ultimately gives a more accurate output,” Charles Houseago, managing director of Northrop’s airport systems group.
The East Midlands Airport, located at Castle Donington in North West Leicestershire has already begun using the system and Houseago said they are now looking to extend the software to cover queue management at arrival and departure points.
“Getting the customer journey right is key to us, and we are hoping to use this system elsewhere in the terminal to enable us to process passengers as quickly and efficiently as possible,” said Nicola McCabe, head of the regional airport’s customer service unit.
Northrop’s airport systems group based in Peterborough, U.K.
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