Xerox Continues FamilyCare IT Project Under $76M Contract; Kevin Walsh Comments

PrintXerox Corp. has won a $76 million contract extension to continue managing New Jersey’s health insurance system as part of state efforts to enlist more residents into the program.

The company will update the Department of Human Services Medicaid Division’s NJ FamilyCare communication system with the goal of giving members round-the-clock access to their account information using a smartphone or computer, the company said Wednesday.

Technical updates include a new Web portal for members to make premium payments online, an interactive voice response system, live chat for real-time interaction with an agent, and a text messaging service for account balance, application, eligibility status and enrollment inquiries.

“Our priority is to partner with New Jersey to support as many NJ FamilyCare members as possible,” said Kevin Walsh, Xerox senior vice president and managing director for health care eligibility and exchange services.

“That includes both encouraging people to enroll in the program and simplifying the experience from application through enrollment,” Walsh added.

The Norwalk, Conn.-based company has been provided New Jersey customer service, eligibility and enrollment services for the FamilyCare since 2005.

Xerox also holds outreach programs, collaborates with community groups and sets up mobile workstations at health fairs and other public events to promote the program and the managed care process.

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