MAXIMUS, a Reston, Va.-based government health and human services programs company, has recently won a number of contracts from state governments to operate and manage insurance exchange contact centers.
Under the various contracts, MAXIMUS fields customer inquiries about health plans, along with providing insurance options.
Through these contracts, the company serves 20 million state health program beneficiaries across the country.
(Click on each State to learn more about each MAXIMUS’ HIX contract.)
Richard Montoni, MAXIMUS president and CEO, recently sat down with ExecutiveBiz where he discussed some of these call center contracts.
“We have done [exchanges] successfully for decades through public-private partnerships with more than 20 states and the District of Columbia,” he said.
“We are the largest single administrator of managed Medicaid and CHIP health programs in the United States. We serve more than half of all standalone CHIP and Medicaid managed care beneficiaries across the United States,” he added.
In the interview with ExecutiveBiz, Montoni discussed a number of issues including the company’s international expansion. But one point he made about the state exchange centers was their ability to handle crisis situations such as Hurricane Sandy.
“When we experienced extreme call volumes, we also were able to redirect calls to some of our operations in other states,” Montoni said.
“New York Medicaid CHOICE office took calls from people who could not reach anybody else and helped them deal with this disaster. As a company, and this is really interesting in terms of our business solution, we have a number of at-home agents. Therefore, as the region was at a stand-still due to the widespread storm damage, we were able to redeploy our at-home agents and continue to make them available to help beneficiaries,” he added.
Richard Montoni was recognized as the 2012 Executive of the Year for companies generating more than $300 million in annual revenue at the Greater Washington Government Contracting Awards.