The U.S. Postal Service is using agile software development methods as opposed to its older waterfall methodology to speed-up deliverables and improve communication between officials and clients, FCW reported Thursday.
USPS has delivered more than 50 projects through agile development methodologies and 25 projects are currently active.
Frank Konkel writes one example of the new system was when USPS applied the agile strategy to a system for mailers to order and monitor trays, pallets, sacks and other mail transport items online.
“The intent was to find a way to deal with changes where we could be more responsive to changing customer expectations and raising the visibility of what we were doing throughout the development’s lifecycle back to our business partners,” said John Edgar, USPS vice president of IT.
USPS’ business team saw order queries by phone decrease 90 percent and has not received negative feedback from mailers through the mail transport equipment online ordering system, according to the report.
“We wanted to better partner with our business organizations, and maintain a more consistent and visible engagement between teams where we could prioritize requirement building so we get the most important things done first,” Edgar said.
USPS has been using agile methodologies for the past three years.