Accenture Helps Hospital Connect Patients with Healthcare Services; Dave Balderson Comments

accenture logoAccenture Plc has collaborated with Highmark Foundation to develop a patient navigation program designed to help Jameson Hospital patients gain access to healthcare services.

Jameson Hospital joins two other Pittsburgh, Pa.-based hospitals in implementing the program that works to provide patients consultation, physician appointments, transportation arrangements and child care assistance, Accenture said Thursday.

The patient navigation utilizes trained employees to connect patients to healthcare services with the goal of preventing “no-show” instances, reducing inpatient admissions and eliminating unnecessary hospital visits.

Dave Balderson, Accenture’s patient navigation program lead, said the collaboration aims to help patients navigate the health system while allowing clinicians to save time in providing care.

Three health systems, six certified patient navigators and 24 hospital employees will work with the program and Jameson Hospital’s Patient Navigation Institute will accredit two navigators and train eight employees to assist hundreds of patients, Accenture said.

Highmark Foundation has pledged $254,500 and Accenture will provide free services and compensation for six patient navigators.

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