HP Wins $90M to Extend IT Support, Fiscal Services for Medicaid Program; Susan Arthur Comments

HPLogo1 EbizA Hewlett-Packard business division will continue to serve as fiscal agent for the Medicaid program of Rhode Island for another five years under a new $89.9 million contract from the state’s Executive Office of Health and Human Services.

The project, which has three 12-month options excluded from the transaction cost, aims to cost-effectively improve operations of the EOHHS as well as other federal healthcare agencies in line with regulatory standards, HP said Tuesday.

In 2012, the company’s call centers handled approximately 124,000 calls to process some 5.3 million healthcare claims in Rhode Island and helped issue Medicaid and other fees worth $2 billion combined to about 2,700 providers.

Susan Arthur, HP Enterprise Services vice president for U.S. Health and Life Sciences, said the firm has 20 years of background and work experience in Rhode Island’s health information technology infrastructure.

“HP understands the state’s unique needs and its provider community, which enables us to deliver technical services that fulfill the state’s vision today and into the future,” Arthur added.

Under the contract extension, HP needs to upgrade and migrate the EOHSS’ Medicaid management information system to a new data center that is expected to provide information sharing capabilities that help save time and costs.

With the new deal, the company will remain as the fiscal agent for the state’s Department of Corrections and the EOHHS, as well as its branches, including:

  • Behavioral Healthcare, Developmental Disabilities and Hospitals
  • Children, Youth and Families
  • Health
  • Human Services

HP provides IT support and fiscal agent services for Medicaid programs of 19 states in the U.S. and administers $140 billion worth of benefits annually.

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