The center has been in operation since 1998, serves 4.5 million statewide Medicaid managed care and long-term managed care program participants and handles approximately 1.1 million calls annually, the company said.
“We are very pleased to receive this recognition again, especially during a period in which our New York Enrollment Broker contact center was expanding its services in support of the state’s landmark Medicaid redesign project,” said Bruce Caswell, president and general manager of MAXIMUS Health Services.
“This undertaking included assisting more than 200,000 individuals with significant health needs to enroll in Medicaid’s long-term managed care program. Our commitment to high-quality and effective customer service did not waiver during this transitional period,”
BenchmarkPortal’s metrics are drawn from the world’s largest database of objective and quantitative performance data from thousands of contact centers.