Red Hat Selects Genesys Cloud Contact Center Tool to Transform Customer Experience

redhat logoGenesys today announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat to help transform customer experience in the cloud while striving to provide reliability and high-performance hybrid cloud technologies to customers worldwide.

Red Hat chose the platform on their capability to offer a fully-integrated cloud-based customer experience, evaluated on its ability to offer needed support to global disaster recovery and business continuity requirements, said the company.

Red Hat with Genesys Cloud–what is the first universal “follow the sun” solution to provide support from one spot on the map to another without losing service–plans to manage voice interactions in a consistent and seamless manner worldwide.

Lee Congdon, Chief Information Officer of Red Hat said that the integration has the potential to deliver a “journey appropriate” customer experience.

“With Genesys we have more visibility to our customers and their needs. We are able to think strategically and break out of silos, concentrating on consistent, excellent customer experiences around the world,” said Congdon. “Getting the system implemented was easy–we look forward to continuing our collaboration with Genesys.”

Red Hat said they plan to join the Genesys platform with Salesforce.com to establish connectivity between cloud-based technology and Sales and Global Support Services organizations.

Reed Henry, Chief Marketing Officer of Genesys said that multinational global enterprises like Red Hat are starting to turn to Genesys.

“These companies are starting to realize that great customer experiences build great businesses no matter where or how the experiences are delivered,” said Henry. “Genesys is committed to providing Red Hat the innovative customer experience solutions they need to differentiate themselves, as well as helping enterprises of all sizes effectively engage customers across the customer journey, building trust and loyalty with every engagement.”

The companies aim to deploy Genesys’ solutions at the fullest extent to other businesses later this year.

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