NICE, AGENT511 to Integrate Public Safety Multimedia Recording, Messaging Platforms

NICE has partnered with AGENT511 to integrate a text-to-911 recording technology with a multimedia messaging platform to help customers manage public safety communications.

The partnership seeks to combine NICE Inform and AGENT511’s TEXTBLUE for public safety answering points to record text messages from the latter platform and produce an incident report by gathering data from 911 calls, radio transmissions, operator screens, computer-aided dispatch systems and events, NICE said Tuesday.

“As agencies move toward shared ESInet environments and full NG9-1-1, the ability to record multimedia communications in the cloud will become absolutely essential,” said Chris Wooten, an executive vice president at NICE.

Inform is a cloud-based platform built to capture, manage and synchronize multimedia communications between citizens, PSAPs and first responders.

The TEXTBLUE interactive platform is designed to comply with Next Generation 911 standards and helps state, regional, and local public safety communication centers receive SMS chats.