Ready for a Catch-22? Your client is a government agency with a shrinking budget, but a growing need: Every day, more constituents are calling, emailing, and IMing the agency, seeking customer service help. Can the government agency meet its customers’ expectations —maybe even surpass them? In the following Q&A, Sortzi discusses how RightNow has […]
Posted in RightNow Technologies, Chris Sortzi 
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