Convergys’s Paul Colangelo: Two years on, going strong

It’s his second “exciting” year at Convergys, and Paul Colangelo already has a lot to show for it. By year one, his team had established Convergys Government Solutions as a leader in relationship management through a multi-channel contact centers solutions. By year two, the U.S. General Services Administration named Convergys a preferred contact center solutions provider. Recently Colangelo sat down with ExecutiveBiz to tell us how Convergys has reached this and other milestones — and what’s next on the horizon.

Tell us about your current role as vice president of government solutions — what are some of your goals?

Paul Colangelo: I’m responsible for overall success of Convergys’ Government Solutions business and the go to market strategy for our operations to include our government programs, operational performance and client satisfaction. Regardless of the agency’s mission—healthcare, entitlement, tax and revenue, Homeland Security or simple information dissemination—our ultimate goal is to help government agencies better serve the citizens whose quality of life is directly impacted by their agency’s operation.

What goals have you set as a preferred contact center solutions provider?

Paul Colangelo: Our goal is to provide effective relationship management solutions for federal agencies that blend agent-served and automated services, whether through IVR/Speech, self-service (web, chat) or contact center staffing solutions.
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