As the government evolves in its use of information LexisNexis allows end users to locate, screen and authenticate individuals in the areas of entitlement, fraud, waste and abuse. “In an era of declining tax revenues it’s more important than ever to ensure limited resources are used efficiently,” says Haywood Talcove, CEO of LexisNexis Special Services Inc., (LNSSI). In the following Q&A, Talcove talks about how his company is staying at the forefront of this critical mission requirement.
Tell us about your job at LexisNexis.
Haywood Talcove: I came to LexisNexis Special Services for several reasons. First, content is the place to be in for the next 10 years. The government market is at an inflection in how information is used within public safety, tax and collections and social services. Leading governments are applying public records to meet their mission goals.
The second reason is LexisNexis is leading the transformation of public information in the government space. Our solutions provide public safety, social services, and tax and collection departments with the tools to locate, screen and authenticate. We transform government’s ability to capture felons, locate sexual offenders, find missing and exploited children, protect the homeland and reduce fraud, waste and abuse within entitlement programs.
The third reason was the opportunity to work with an experienced and dedicated team and a company that understands the unique needs of the public sector.
What are your priorities?
Haywood Talcove: I have four main priorities: marketing, products, operational efficiencies and sales. The marketplace is very competitive as the application of information to support mission goals is just beginning. At LexisNexis, we are trying to make sure that we’re using our resources as effectively as we can to drive sales and reach operational effectiveness.
What do you want to grow into over the next three years?
Haywood Talcove: Our goal is to evolve with the market during this critical time and move from a provider to a partner relationship with our customers in federal, state and local governments. We will do that by: 1) being sales-focused; 2) making sure that we have the products that are in line with market demand for the verticals we serve and; 3) being innovative. By listening and talking to our customers, we will learn what they need. As the market evolves our wealth of information will allow governments to more effectively and efficiently deliver services to public safety, tax and revenue and health and human services agencies.
What is your biggest challenge in business?
Haywood Talcove: Aligning the needs of our customers and our content in a market that is in its infancy. The second challenge is the speed of change in the market. We need creative solutions that meet the needs of customers and are at competitive price points.
How does the internet impact your space?
Haywood Talcove: The internet does cause information to become ubiquitous. You can type in a name of a person and you’ll find thousands of hits, but very few are relevant. At LexisNexis, we take that information, make it actionable and allow government to better deliver on their mission.
What’s something most people don’t know about LexisNexis?
Haywood Talcove: Our risk-analytical information is powerful and equips public safety, social services and health and human services with important information to help them do their jobs better. I would encourage as many people as possible to come visit our web page and take a look (please place in the link)
The solutions we provide government are transformational. A state customer of ours used our solutions to look at fraud, waste and abuse in Medicaid. The customer wanted to identify doctors that didn’t have licenses and were seeing patients. In this particular state, there were 172 doctors who did not have licenses that were prescribing medication. Some of the doctors that did not have licenses were prescribing medication for heart ailments yet they were optometrists. Seventeen of the doctors were convicted sex offenders. One of the doctors was deceased. You can’t provide this type of analytics without the information that we have. Think about how much money that could save taxpayers and think about patient care. How would you feel if you were on Medicaid and you went to a doctor that wasn’t licensed or if he was a convicted sexual offender practicing without a license? I want to be sure that the doctors I’m seeing are licensed and do not have checkered pasts.
How might Web 2.0 or the blogosphere affect your future work?
Haywood Talcove: In the old days, the internet was just hypertext. Today, video is an important part of the Web. Secondly, Web 2.0 and the evolution of the internet are facilitating more one-to-one interactions and connections – more individual customization. For companies in our space, you want to make an individual’s user experience meet their needs. The way you do that is to understand the customer’s end goal and then customize a solution to ensure that what they’re getting helps them do their job. That’s the direction we’re heading at LexisNexis.
What technology solutions will you share with customers in the next 12 to 18 months?
Haywood Talcove: Generally, the problems we help solve focus on three main needs: location, screening and authentication. Screening solutions can be used to track employees that have a criminal history and might not be suited to work, for example, in a school. Authentication solutions can be used to verify that someone is who they claim to be. Finally, our location technologies can be used to find missing children. Again, our focus is around screening, authentication, and locating. These solutions are going to be driven into the market in places like health and human services, law enforcement, gaming, and tax and revenue.
Interview with Haywood Talcove conducted by JD Kathuria
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