“I have a passion for taking a portfolio of accounts and programs and really owning it, from the standpoint of being an entrepreneur to drive the solutions and growth of those accounts and programs“” within the context of a larger brand,“ says Bowell.
At CGI, Bowell is getting his wish. In January 2010, Bowell came on board as a vice president within the company's federal team. Ever since, Bowell has focused on building up CGI's outsourcing and systems integration work in areas such as the Patent Tradmark Office, HUD and the Nuclear Regulatory Commission among others.
Consular Affairs work
Bowell is also positioning CGI for large-scale Consular Affairs work at the Department of State “” a move enhanced by the company's August 2010 acquisition of Stanley Inc. “The addition of Stanley gives us a great program base, a new set of relationships, and the added capability to grow in that space,“ says Bowell.
Throughout, Bowell is focused on one key priority. “Moving into the program mission side of the house,“ as he puts it. “Be it in HUD, Department of State, USDA, Justice, or the Courts.“
That focus rests upon CGI's primary strengths “” not just in systems integration, application development, and enterprise-wide IT , cloud computing“” but in their knowledge of the program's ultimate business mission. The latter two services are proving especially timely given demands by OMB for government agencies to further consolidate data and drive down program costs.
“Data analytics is a large piece of our objective, given the wealth of data that's out there to help mission decision makers drive better performance,“ says Bowell. “Also,“ he adds, “having a strong financial management process and systems “” and having those organizations be accountable for tracking and managing taxpayer dollars “” is always going to be key for us in supporting our clients.“
Program missions “” more to come
Also key, going forward, will be program mission areas such as border security “” centered on services such as the visa and passport adjudication process. “In a broad sense, that will continue to be a focus area for us,“ says Bowell, citing CGI's visa and passport business process support on behalf of State.
Then there's CGI's continued push into citizen services, especially in light of the creation of a national consumer protection agency, called for under the Dodd-Frank Act.
“That [consumer protection agency] is going to require a whole set of capabilities to serve the citizen, to answer questions about financial reform, and what systems and case management processes are needed to put in place,“ says Bowell.
Maintaining team strength
A critical step throughout delivery of all those client services is maintaining a strong team, naturally. “I'm focusing my team on being outward-focused on the client and their needs while we also work on realigning skill sets with the right work,“ explains Bowell.
“We're looking outside the organization for those with the right skill sets, but we're also taking the internal skill sets that we have and refreshing them,“ says Bowell. “We've got formal training as it relates to business development and sales, and using some of the classic methodologies that are out there.“
Those efforts also include instilling daily best practices. “We are really trying to put in place, for our younger team, the cultural mindset of not just looking at your current day-to-day work and formal training and mentoring really helps them with this.“
In Bowell's own case, he makes it a point to talk to at least one government customer a day.
“A typical day would be to make sure that I make that phone call, set up that meeting, and be in front of one or more clients,“ says Bowell.
And when he does, Bowell is articulating the message, delivered over the past year and, now, into the year ahead: “It's all about staying connected with our clients, talking with them “” really understanding their pain points “” and being there with the right value solutions.“
The right value solutions, delivered with that entrepreneurial edge.