Software and services firm Avaya has introduced a new support model designed to offer simpler, more flexible packages and streamlined support options for its products.
Known as Avaya Support Advantage, the maintenance model is comprised of 24/7 remote software and hardware support and a suite of additional modular options. In particular, the revamped support options provide around-the-clock maintenance support coverage for both software and hardware, troubleshooting of communications as well as streamlined pricing and invoicing.
“In today’s 24/7 world, companies require a support solution that can proactively monitor communications networks around the clock and quickly resolve any communications disruptions,” said Avaya Global Services Senior Vice President and President Mohamad Ali. “Avaya Support Advantage provides a new level of flexibility, a broad range of support options and global consistency – all important elements to help ensure our customers are covered with the right level of support to protect their communications investments.”
The new maintenance model features two packages — basic and premium — and will be available Aug. 1.