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Microsoft Dynamics CRM Named Leader in Gartner’s Magic Quadrant

Microsoft Dynamics CRM Named Leader in Gartner's Magic Quadrant - top government contractors - best government contracting event
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Microsoft Dynamics CRM Named Leader in Gartner's Magic Quadrant - top government contractors - best government contracting event
Brad Wilson, Microsoft Dynamics CRM

Microsoft Dynamics CRM has been named a leader quadrant in Gartner Inc.“™s 2011 Magic Quadrant for CRM Customer Service Contact Centers. The report looks at customer relationship management software for customer service representatives in the contact center.

“Delivering a positive experience is essential for any company to retain customers and grow its business,“ said Brad Wilson, general manager of Microsoft Dynamics CRM product management. “Microsoft Dynamics CRM, through its familiar, intelligent and connected experiences, gives customer service professionals a complete view of their clients, along with insightful and actionable guidance enabling them to deliver the best possible customer service.“

Microsoft introduced a new version of its Customer Care Accelerator for Microsoft Dynamics CRM 2011. The new CCA provides commercial technical support as a certified solution for Microsoft Dynamics CRM 2011 on-premises and cloud-based configurations.

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