ACS, A Xerox Company has announced its acquisition of Education Sales and Marketing, LLC, a contact center firm dedicated to school enrollment, a move that is expected to expand ACS' services in the higher-education market.
The deal will complement the services ACS currently provides to more than 700 colleges and universities, including managing close to 9 million student loans worth more than $100 billion. The deal also gives ESM access to ACS' call center capabilities that support more than 150 facilities worldwide in more than 20 languages.
“We can provide the full spectrum of support so colleges and universities can focus on the classroom rather than the administrative tasks that can drain resources and divert staff,“ said Kent Schnacker, group president of ACS financial services group.
ACS will expand its ability to assist institutions of higher education in attracting students including qualifying and retaining students, completing applications, scheduling campus visits and career counseling.