According to a study by Accenture, executives who lead shares services organizations are increasingly accountable to the corporate C-suite and are seeing an emergence of integrated business services leveraging the company's global corporate resources.
59 percent of shared services executives polled report to C-suite level officers. A report on the study's findings, “Trends in Shared Services: Unlocking the Full Potential,“ said as their popularity grows, shared services programs are evolving and being designed to deliver services that require more skill than basic administrative functions.
“As shared services organizations demonstrate their ability to deliver greater strategic value to enterprises they serve and create awareness for the value they create by marketing it within their organizations, their reputation will grow and with that demand for their services,“ said Paul Boulanger, managing director, Accenture Finance & Performance Management service line. “That demand is likely to cut across back office services and beyond, with the most successful of the shared services organizations being those that continually improve their processes and services while embracing new technologies.“
About 90 percent of the companies have added more geographies and markets to the scope of shared services delivered. In the next five years, 49 percent of the executives said their shared services organizations intend to deliver innovation services such as data analytics and research.
“What is clear is that IBS will define the next generation of shared services as top-performing organizations demonstrate the value they can contribute to enterprises they serve, as they become independent, end-to-end service businesses with C-level leadership that are viewed as strategically important to the enterprise as other operating units,“ said Boulanger.