Per the agreement, first signed in 2000, IBM will deploy new technologies improving both customer service and sustainability and provide upgrades to existing systems.
IBM has prime responsibility for Westpac’s IT infrastructure services including security, storage data center network services as well as additional IT areas. IBM will create additional synergies, flexibility and choice for users with new IBM z196 mainframes providing greater resilience and increased capacity to support Westpac’s continued growth.
“The new agreement builds on our mutual experience since 2000 and will lead to an even closer alignment of IT services with the needs of Westpac’s employees and customers as our collective team works together to deliver on the bank’s IT vision,” said Andrew Fox, general manager of global technical services, IBM New Zealand. “The ongoing investment by Westpac in advanced technologies will positively differentiate its brand in many ways such as higher energy savings and improved customer service.”
According to IBM, the agreement represents a solution that underpins Westpac’s IT strategy to provide resilient platforms for the future. With the new automation tools, the time to market for new IT solutions in the Bank will improve and ensure the systems remain stable and secure.