Harris CapRock Communications has finalized its customer service and network management program, AssuredCare, which combines a customer portal with customer service personnel, support infrastructure and proactive monitoring.
AssuredCare integrates capabilities and practices from the four organizations that comprise Harris CapRock. It is a single access portal and provides various management systems and operational tools.
“While the particulars of customer missions vary across the three vertical markets Harris CapRock serves, energy, government and maritime, we consistently hear one need: customers must have confidence in their communications so they can stay focused on their core mission,” said Tom Eaton, president, Harris CapRock Communications. “AssuredCare provides field-deployed personnel and headquarter offices with complete peace of mind in their remote communications.”
According to the company, a proactive system detects more than 80 percent of potential network issues, which in effect, allows quicker remediation and reduction of typical time lost.