Capgemini Group has today announced it has topped Ovum’s 2011 benchmarking study of testing services. The combined testing practice of Capgemini and Sogeti business units was recognized for its test process expertise as well as its customer intimacy and responsiveness.
Ovum benchmarked 13 software and systems testing services providers, ranking Capgemini Group at number one, ahead of other major players in the market. It credited Capgemini for how it works collaboratively with customers at an operational level in joint customer-Capgemini/Sogeti teams to reach service level agreements and key performance indicators.
“For a vendor of Capgemini Group’s size, its ability to build deep, enduring customer relationships with its testing customers is impressive,” said Dr. Alexander Simkin, lead analyst at Ovum. “No other testing services vendor has managed to establish a global presence and strong connections with its customers the way Capgemini Group has.”