The department said it will award a contest-based contract for the work.
The RFI says the department wishes to replace its current medical scheduling package, an integral part of the Veterans Health Information Systems and Technology Architecture that coordinates patient and clinical resources.
The department wants to replace its current package with a system that relies on mobile and web services and is fully interoperable with the “golden” version of VistA held by an open source electronic health record system VA shares with the Defense Department.
“Veterans should be able to engage with VHA through the Internet, phone, automated phone systems and mobile devices when scheduling appointments, verifying appointments, and receiving reminders and updates,” the RFI says.
The VA says its existing package, more than 25 years old, “is highly inefficient and no longer effectively supports the multiple linkages needed to engage patients, clinicians and ancillary services and support new models of clinical care delivery.”
Responses are due to the VA by Jan. 31.