USDA Taking IT Focus for Customer Communication

USDA Image

The Agriculture Department‘s National Resources Conservation Service is taking steps in customer contact and information availability, Federal Computer Week reports.

NCRS will use mobile and web-based tools for communicating with customers and provide around the clock customer support.

Through the client gateway, NRCS customers can request assistance, check for eligibility of plans and contracts, virtually sign documents and review upcoming work, according to Federal Computer Week.

The tools will also be used to integrate geospatial data, environmental models and technologies and provide technical advice and financial aid.

In addition, the USDA is planning to increase the amount of time its field conservationists spend working with customers.

USDA expects to free up 1,200 to 1,500 field technical staff through the initiative.

Other changes include support for third-party providers from customers, programs for farmers, ranchers, tourists, veterinarians and managers of supplementary nutrition program.

You may also be interested in...

GSA Eyes ‘On-Ramp’ Solicitation for OASIS Small Business IDIQ’s Six Subpools

The General Services Administration has announced plans to issue a solicitation as an on-ramp for the six subpools of the One Acquisition Solution for Integrated Services Small Business contract vehicle. GSA’s Federal Acquisition Service said in a presolicitation notice published Friday that it expects to award 30 contracts for subpool 1, 20 contracts for subpool 3 and eight each for subpools 2, 4, 5B and 6 of the OASIS SB indefinite-delivery/indefinite-quantity contract.

SSL to Design Methane Emission Detection Satellite; Richard White Quoted

Maxar TechnologiesSSL subsidiary has received a contract from Environmental Defense Fund to design and define requirements for a small satellite designed to detect and monitor methane emissions from oil and gas facilities worldwide. MethaneSAT is a small form-factor satellite that will work to provide high-resolution images to help detect and measure low- and high-emission sources in regions that constitute more than 80 percent of global production of oil and gas per week, Maxar said Thursday

Booz Allen’s Sarah St. Clair on Lessons Learned From HR Tech Upgrade Project

Sarah St. Clair, vice president responsible for human resource services at Booz Allen Hamilton, told Diginomica in an interview published Tuesday about the company’s experiences and efforts to address challenges associated with upgrading its HR technology system. St. Clair discussed Booz Allen’s move to execute the Workday project to manage recruitment operations and mentioned some of the actions the company made to mitigate negative impacts associated with project implementation.