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Maximus to Run CRM System for Oklahoma Health Programs; Richard Montoni Comments

Maximus to Run CRM System for Oklahoma Health Programs; Richard Montoni Comments - top government contractors - best government contracting event
Richard Montoni
Maximus to Run CRM System for Oklahoma Health Programs; Richard Montoni Comments - top government contractors - best government contracting event
Richard Montoni

Maximus will operate a customer relationship management system for the state of Oklahoma’s Medicaid and health insurance purchasing systems, the company announced Friday.

The potential six-year, $23.5 million contract has one base year with five one-year options and was awarded Sept. 17, 2012 with the first contract term set to end June 30, 2013.

President and CEO Richard Montoni said the company runs 60 customer service centers in North America and will leverage that experience as part of its Oklahoma project.

The company will operate a local call center in the Oklahoma City area to field calls from SoonerCare and Insure Oklahoma members, potential members, contracted or potential health care providers and other interested parties.

Maximus will also handle online enrollment inquiries, conduct outbound calls to primary care providers and be responsible for updating the state’s existing interactive voice response system.

SoonerCare is the state's Medicaid program and Insure Oklahoma provides employers subsidies to help buy private market health insurance for low- to moderate-income employees.

That program's individual plan provides health benefits to employees whose workplace does not offer health insurance.

IBM and Maximus are partnering to design a health insurance exchange system in Minnesota.

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Written by Ross Wilkers

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