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Avaya Helping NORAD Follow Santa; Steve Derr Comments

Steve Derr
Steve Derr

Avaya is helping the North American Aerospace Defense Command operate a hotline for children inquiring when Santa Claus and his sleigh will arrive at their house on Christmas Eve.

Avaya said NORAD uses the company’s Aura unified communications and contact center services to connect each caller with one of the command’s 1,200 volunteers tracking Santa.

The Defense Department‘s Joint Interoperability Test Command tested and certified Avaya’s products for this task, the company said.

“We know Santa travels quickly, but we’re certain NORAD is up to the challenge,” said Steve Derr, chief technology officer for Avaya Government Solutions. “We’re proud to provide the same mission-critical Avaya systems for NORAD’s Track Santa hotline that the organization uses year-round for the important work it does in the defense of our nation.

“Children around the world can rest assured that the best people and the best technology are being used for this important task.”

More than 100,000 children called the hotline last year, Avaya said.

Volunteers will work shifts starting at 4 a.m. Mountain time on Dec. 24 through the early morning hours of Dec. 25.

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Written by Ross Wilkers

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