Oracle will implement enterprise information technology software for two public utilities in the eastern U.S. to use for customer service.
Natural gas utility South Jersey Gas and South Carolina-based general utility provider Greenville Utilities Commission will acquire the software to update IT infrastructure and integrate enterprise-wide processes, Oracle said in two separate announcements.
South Jersey Gas is acquiring Oracle’s utility platform for a new customer information system that supports billing, credit and collections and payment processing.
The utility also wants to use the software for connecting customers to service, managing meter reads, billing, processing payments, collecting debts and implement range changes.
South Jersey Gas is acquiring Oracle Utilities Customer Care and Billing, Oracle Utilities Work and Asset Management, Oracle Utilities Mobile Workforce Management, the Oracle E-Business Suite, Oracle Fusion Middleware, Oracle Hyperion Planning and Oracle Business Intelligence Enterprise Edition, all running on Oracle Database 11g.
Greenville Utilities Commission, which provides electric, water, sewer and natural gas to Greenville and 75 percent of Pitt County, has already started implementing Oracle’s E-Business Suite and Fusion Middleware, with a second project phase starting early next year.
GCU is purchasing Oracle Utilities Customer Care and Billing, Oracle Utilities Customer Self-Service and Oracle Utilities Customer Care and Billing Business Intelligence.