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IBM Building Energy Utility Customer Service Platform

IBM Building Energy Utility Customer Service Platform - top government contractors - best government contracting event

IBMlogoIBM has signed a contract with CenterPoint Energy to build a customer overview platform, which the utility intends to use when addressing customer concerns and deliver services.

The customer vision platform aims to combine CenterPoint's services into one system as the six-state utilty aims to communicate with customers across its natural gas distribution, electric transmission and home service businesses, IBM said Tuesday.

CenterPoint aims to use the system to provide general transactions and service notices to 5 million metered customers.

IBM will also integrate distribution and outage data into an analytics platform for distributing outage information to customers via web-based services, phone call, text message or email.

As lead system integrator, IBM will use SAP‘s customer relationship management software along with its own server and storage technology.

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Written by Ross Wilkers

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