Accenture Plc and SNCF subsidiary Rail Solutions have formed a joint venture to implement a passenger services system for Italy’s Nuovo Trasporto Viaggiatori, to help the rail operator grow and boost customer satisfaction.
The joint venture will implement Navitaire Rail, a hosted reservation solution from Accenture’s subsidiary Navitaire, to integrate NTV’s ticketing and travel management across multiple platforms such as the Internet, call center and mobile, Accenture said Thursday.
“By increasing our capabilities and the cost efficiencies of our reservation system, we will drive growth, improve competitiveness and increase passenger satisfaction,” said Claudio Diotallevi, chief information officer at NTV.
The platform includes a station check-in and revenue generation opportunities to aid NTV in the operation of “Italo,” which offers Wi-Fi and entertainment services to passengers.
Accenture also provided a customer relationship management platform that customizes passenger experience on-board, inside the terminal and while using the phone or Internet across NTV’s 12 stations and nine cities.
Additionally, Rail Solutions delivered a revenue management solution that adjusts pricing availability based on the customers’ demand.
Teams from London, Manila, Minneapolis, Montreal, Paris and Salt Lake City delivered the work in Rome.