Cubic built NextAgent to combine a ticket office, call center and a vending machine for transport operators to manage ticket purchases between stations, the company said Monday.
NextAgent intends to connect passengers centralized hubs that display agents in video screens and facilitate end-to-end interaction all throughout the ticketing process.
Matt Cole, Cubic senior vice president for strategy and business development, said the technology provides mobile ticketing for self-service and NextAgent for consulting with staff.
Unified ticketing covers smart cards, magnetic tickets, paper barcodes, e-ticketing and mobile tickets, while a built-in camera and scanner also helps verify documents, Cubic says.
The smart card management system issues cards, processes refunds and returns, switches products between cards and accepts payments in notes, coins, credit or debit cards, as well as from smartphones with near field communication technology.
Cubic will showcase NextAgent at the International Association of Public Transport World Congress and Mobility and City Transport Exhibition in Geneva from May 27 to May 30 and at the APTA Rail Conference Product Showcase in Philadelphia from June 2 to 3.