Salesforce.com has introduced a set of cloud-based mobile offerings intended to help government agencies communicate with the public through different channels and create secure applications on different types of devices.
The portfolio also seeks to grow the company’s alliances with agency partners and help agencies collaborate with their industry partners, Salesforce said Wednesday.
“Government organizations everywhere are struggling to deliver a new generation of citizen services in the face of shrinking budgets,” said Daniel Burton, Salesforce senior vice president for government transformation.
“They must shed the legacy IT systems designed for the last century,” Burton added.
Salesforce’s Rapid Response 311 offering is intended to give case agents access to information via e-mail, phone and social media so they can address citizen issues.
The company also developed Mobile Communities for Government for agencies to build private social communities that help them interact with internal and external partners.
Government Social Command Center is for public officials to correspond with constituents in real-time on mobile devices or websites, Salesforce says.
Platform Mobile Services for Government intends to help information technology personnel develop and integrate applications for project management budgets and public service.