MAXIMUS Contact Center Recognized as ‘Center of Excellence’; Bruce Caswell Comments

maximusMAXIMUS’ Michigan enrollment broker services customer contact center has achieved the “Certified Center of Excellence” recognition from BenchmarkPortal for its best practices.

BenchmarkPortal awarded MAXIMUS the honor based on a worldwide database containing objective and quantitative performance information from thousands of contact centers, MAXIMUS said Thursday.

The Reston, Va.-based firm won the objective and quantitative criteria for operational efficiency, service-level standards, customer satisfaction and employee training.

(Click Here, to read about another MAXIMUS contact center being named as a center of excellence.)

“We have made a commitment to help them understand their options and this recognition confirms that pledge,” said Bruce Caswell, president and general manager of Maximus health services.

The Michigan contact center houses more than 80 customer service representatives who help almost two million Medicaid program beneficiaries select health insurance plans.

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