Maximus has won a potential $12 million contract to build and manage a call center for the state of Hawaii’s health insurance marketplace.
The company will begin work on June 16 under the contract, which contains three base years and two year options, Maximus said Thursday.
Hawaii Health Connector is the state’s online insurance exchange for individuals and businesses to choose various health plans.
Its contact center will field consumer inquiries seven days a week via telephone, e-mail, fax, web chat and standard mail beginning in mid-September.
“We bring our proven experience in providing customer contact operations to nearly 25 million state Medicaid beneficiaries across the country as we help the residents of Hawaii understand their health insurance options,“ said Richard Montoni, Maximus CEO.
Montoni added the company also has contracts to support insurance exchanges in the states of Connecticut, Minnesota, New York and Vermont, while also running Medicaid services in 19 states and Washington, D.C.