Avaya, PathSolutions Help Florida County Sheriff Install VoIP Phone System

AvayaLogo EbizAn Avaya unified communications platform user in Florida has chosen PathSolutions to provide a Voice-over Internet Protocol system that aims to help troubleshoot call quality issues.

Hillsborough County Sheriff’s Office’s 914-square-mile complex near Tampa, Fla. uses a phone system that services roughly 4,000 employees in 30 bureaus, Avaya said Aug. 8.

According to the company, the sheriff’s office has saved operational and maintenance costs by 40 percent since installing the network visibility system.

Christopher Nemeth, the office’s systems administrator in charge of telecommunications, said has been looking to transition the legacy system to 100 percent reliability.

He presented the case study at a recent International Avaya Users Group webinar with Tim Titus, founder and chief technology officer of Santa Clara, Calif.-based PathSolutions.

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