LexisNexis Legal & Professional has adopted a list of privileges the company believes customers of business law software should enjoy from the technology and vendor.
The firm unveiled its “Legal Software Bill of Rights” document and accompanying report at the International Legal Technology Association’s annual symposium in Las Vegas, LexisNexis said Monday.
Michael Lipps, vice president and managing director for LexisNexis’ business of law software solutions business, said the release aims to challenge software providers to improve their offerings.
“The legal industry is in the midst of dynamic change and as a community – customers, vendors and pundits – we need to collectively have an open dialogue about what’s working, what isn’t and what needs to change,” Lipps added.
LexisNexis has invested in a center of excellence in Cary, N.C. to provide software engineering, development, product management, user experience design and customer research services.
It hosts focus groups, tracks net promoter scores and visits customers on-site to seek feedback on its software products.