Xerox has won a $100 million contract to manage customer service and toll operations for the state of Texas’ Transportation Department.
The company process tolling transactions, license plate review, invoices, collections and transponder sales for five years at the department’s Austin, Texas-based customer service office, Xerox said Monday.
David Amoriell, Xerox vice president and chief operating officer of government and transportation sector, said the company intends to help TxDOT ensure accuracy of transaction processing.
Xerox will also be responsible for maintaining the toll plaza buildings and handling the Courtesy Patrol road assistance in Austin.
The TxTag Customer Service Center, payment addresses and phone contacts will continue to operate with the new toll services, Xerox says.