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ActioNet Implements BMC Software at US Service Desks; Eric Chasteen Comments

ActioNet Implements BMC Software at US Service Desks; Eric Chasteen Comments - top government contractors - best government contracting event

ComputerCodePublic sector services provider ActioNet used BMC software to consolidate 29 service desks based in different locations across the country.

ActioNet used BMC’s Remedy ITSM Suite to help customers record and track holistic incidents, BMC announced Monday.

“BMC Remedy provides us with diagnostics like business analytics so that we can look at problem areas to assess and make continuous improvements,“ said Eric Chasteen, remedy solutions and information technology practice manager at ActioNet.

The BMC Remedy ITSM suite is designed to help users establish service level agreements and confirm service level targets.

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Written by Ross Wilkers

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