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BMC Helps Maryland Public School District Implement IT Suite; Kim Olds Comments

BMC Helps Maryland Public School District Implement IT Suite; Kim Olds Comments - top government contractors - best government contracting event

BMC - ExecutiveMosaicBMC Software has provided an information technology administration suite to the fifth-largest public school system in Maryland in order to address productivity and expenditure concerns.

Anne Arundel County Public Schools utilizes the online-based BMC Remedy IT Service Management Suite with five-question interface to electronically manage operations for the help desk, BMC said Wednesday.

“[BMC Remedy] has saved us time and money because the help desk didn't have to manually go through each ticket,”  said Kim Olds, senior user specialist at Anne Arundel County Public Schools.

We didn't have to work the extra hours this year,” she added.

Prior to the system upgrade, cost and efficiency issues arose due to mismanaged ticket entries and manual administration of IT matters.

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