Kofax Rolls Out Business Process Mgmt Platform; Reynolds Bish Comments

KofaxKofax has debuted a new platform for businesses to develop and deploy software apps that work to simplify client on-boarding and other data-intensive collaborative tasks.

TotalAgility seeks to help enterprises integrate data from various sources, leverage mobile devices and interact with customers using a unified platform, Kofax said Wednesday.

“Businesses must execute well in all phases of a business process but especially in the first stage of customer engagements, which we call the First Mile. Interactions in the First Mile are dynamic, information-intensive interactions and can be extremely inconvenient for customers to deal with and for businesses to manage,” said Reynolds Bish, Kofax CEO.

He said the offering will remedy this problem by allowing organizations to analyze, capture and process customer engagements in real-time without modifying their enterprise systems.

The company designed TotalAgility for a wide range of smart process applications used in the insurance, healthcare, financial services and government sectors.

Version 7 of the product uses a web browser with service oriented architecture and runs on Microsoft Azure cloud infrastructure, Kofax says.

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