in ,

SAP Releases Customer Service Platform for Utilities

SAP Releases Customer Service Platform for Utilities - top government contractors - best government contracting event

SAP-logo-EbizSAP AG has debuted a new software product that intends to help utilities run self-service applications and respond to consumer concerns through different online channels.

Multichannel Foundation for Utilities is meant to connect sales, marketing and customer service personnel to a mobile or a social networking portal to interact with customers in real time, SAP said Thursday.

Product users can also integrate the platform with SMS, interactive voice response and email systems, the company says.

The offering is intended to support a SAP mobile app that provides reports on power outages and estimated restoration time.

SAP also developed the Utilities Customer Engagement service for app users to self-register, inquire about consumption, access account details, pay bills, view metering data and report an outage.

ExecutiveBiz Logo

Sign Up Now! ExecutiveBiz provides you with Daily Updates and News Briefings about Products & Service

Boeing Unit Picks RADA Surveillance Device for Tactical Weapons - top government contractors - best government contracting event

Boeing Unit Picks RADA Surveillance Device for Tactical Weapons

BMC Helps Maryland Public School District Implement IT Suite; Kim Olds Comments - top government contractors - best government contracting event

BMC Helps Maryland Public School District Implement IT Suite; Kim Olds Comments