Microsoft Seeks to Build Customer Service Offerings with Parature Purchase

new-microsoft-logo_EMMicrosoft has sought to build its customer relationship management portfolio with a move to purchase cloud-based customer service software company Parature.

The acquisition will see Parature's customer self-service suite implemented as part of the Microsoft Dynamics CRM with a goal to engage users in an environment with large numbers of networks and connections, Microsoft said Tuesday.

“Organizations are looking for business solutions that can strengthen their ability to connect with customers on their own terms, using whatever device and whatever channel they prefer,“ said Bob Stutz, corporate vice president for Microsoft Dynamics CRM.

Parature provides web-based knowledge base portals that intend to help organizations generate revenue from using a variety of platforms.

You may also be interested in...

U.S. Air Force

Air Force Releases RFI for Advanced Reentry Vehicle Technology

The U.S. Air Force's nuclear weapons center has launched a market research for advanced planning efforts related to intercontinental ballistic missile and sought input from potential sources of technologies for futute reentry vehicles, including radiation hardened electronics. 

Hermeus

Hermeus Expands Footprint in Atlanta With New Aircraft Assembly Factory

American startup Hermeus will turn a 110,000 square-foot facility in Atlanta into an aircraft assembly factory that will accomodate structures testing and light manufacturing operations and will double as the company's headquarters for its hundreds of employees.

Virgin Orbit

Virgin Orbit’s New LauncherOne Mission to Send DOD, International Satellites to Space in June

Virgin Orbit announced on Thursday that its LauncherOne rocket is fully assembled and will soon be shipped to Mojave Air and Space Port in California for pre-launch operations. The rocket’s upcoming mission is called Tubular Bells, Part One, which will launch CubeSat satellites for the Department of Defense (DOD) and Royal Netherlands Air Force, as well as two optical satellites for SatRevolution. The launch is scheduled for June of this year.